Privacy Policy

Introduction

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how Scalation collects, uses, and protects your information when you use our platform and services.

Data Controller

Scalation Co. Ltd., located at 29/40 Grandity SathuPradit, Chan 43 Alley, Lane 26-1-1, Bang Khlo, Bang Kho Laem, Bangkok 10120, acts as the data controller for your personal data.

For any privacy-related inquiries, please contact us at [email protected]

Information We Collect

We may collect the following types of information:

• Identity and Contact Data: Name, email address, phone number, company name, and job title
• Account Data: Username, password, and account preferences
• Property Data: Hotel name, room count, location, and property-specific information you provide
• Usage Data: How you interact with our platform, features used, and session information
• Technical Data: IP address, browser type, device information, and operating system
• Communication Data: Records of your communications with us

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process your subscription and payments
• To generate AI powered pricing recommendations and market insights
• To communicate with you about your account and our services
• To improve our platform and develop new features
• To comply with legal obligations
• To detect and prevent fraud or abuse

Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who help us operate our platform (e.g., hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you cancel your subscription, we retain your data for 30 days before deletion, unless legally required to retain it longer.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing

To exercise these rights, please contact us at [email protected]

Cookies

We use cookies and similar technologies to enhance your experience on our platform. These include essential cookies required for the platform to function, as well as analytics cookies that help us understand how users interact with our services. You can manage your cookie preferences through your browser settings.

Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]

For questions about our Terms and Conditions, please see our Terms & Conditions.